1. Introduction

Welcome to Uubex ("Uubex," "we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit uubex.net or use any website, application, service, API integration, or other service operated by Uubex (collectively, the "Services").

Our Services may integrate with third-party platforms, including Meta (Facebook and Instagram), TikTok, and other social media or technology platforms. This Privacy Policy also describes how information is handled when you choose to connect one of these third-party accounts to our Services.

By using our Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

2. Information We Collect

Depending on how you use our Services, we may collect the following information:

Personal Information

Information that you voluntarily provide to us, such as your name, email address, telephone number, billing information, business information, shipping address, and other information you submit through our websites, applications, forms, or communications.

Automatically Collected Information

When you access our Services, our servers or service providers may automatically collect information such as your IP address, browser type, device type, operating system, access times, referring pages, and pages or features you use.

Third-Party Platform Information

If you choose to connect a third-party account, such as Facebook, Instagram, or TikTok, we may receive information from that platform according to the permissions you authorize.

This information may include:

• Your platform account identifier;
• Username, display name, profile image, or other basic profile information;
• Account permissions and authorization information;
• Access tokens and refresh tokens necessary to maintain the integration;
• Information about accounts, pages, or profiles you authorize us to manage;
• Content or media that you choose to publish through our Services; and
• Other information necessary to provide features you specifically authorize.

The information available to Uubex depends on the permissions you grant and the policies and functionality provided by the applicable third-party platform.

3. Social Media and API Integrations

Uubex may provide tools that allow users to connect third-party accounts and perform authorized actions through those platforms' APIs.

For example, our Services may allow an authorized user to prepare, upload, schedule, or publish content to social media accounts, including TikTok, Facebook, and Instagram.

We access and use third-party platform information only for functionality authorized by the user and in accordance with the applicable platform's permissions and developer requirements.

4. TikTok Integration

If you connect your TikTok account to a Uubex application, Uubex may use TikTok's APIs to provide functionality that you request, including content publishing functionality.

Depending on the permissions granted by you, Uubex may receive and process information such as your TikTok account identifier, basic profile information, authorization information, access tokens, refresh tokens, and content you request to be published.

Uubex will not publish content to your TikTok account unless you have authorized the applicable functionality.

Your use of TikTok remains subject to TikTok's own terms, privacy policy, and other applicable policies.

5. Meta (Facebook and Instagram) Integration

If you connect a Facebook or Instagram account to our Services, Uubex may receive and process information authorized through Meta's APIs.

Depending on the permissions granted, this may include account identifiers, profile information, pages or accounts you manage, authorization information, access tokens, and information required to provide the functionality you requested.

Your use of Facebook and Instagram remains subject to Meta's applicable terms, privacy policies, and platform policies.

6. How We Use Your Information

We may use information collected through our Services to:

• Create and manage user accounts;
• Provide and operate our Services;
• Authenticate connected third-party accounts;
• Provide social media publishing and management functionality;
• Process actions specifically requested or authorized by users;
• Fulfill and manage purchases, orders, payments, and transactions;
• Communicate with you regarding your account or our Services;
• Provide customer support;
• Maintain the security and reliability of our Services;
• Monitor and analyze usage and performance;
• Improve our websites, applications, and services;
• Prevent fraud, abuse, or unauthorized access; and
• Comply with applicable legal obligations.

6A. Lead Management, CRM, and AI Phone Services

Our lead management and customer relationship management (CRM) tools may process contact details, business inquiries, service interests, communications, notes, and other information entered by authorized users or submitted by prospective customers.

Where a business enables our AI phone assistant, we may process caller telephone numbers, information provided during calls, conversation transcripts or summaries, and related service requests to respond to inquiries, assist with customer service, and create or update lead records. Call recording or other audio processing, where enabled, may be subject to additional notices and consent requirements.

Business customers using Uubex are responsible for providing any notices and obtaining any permissions or consent required for information they collect or submit through our Services, including communications with their own customers.

7. Disclosure of Information

We may disclose information when reasonably necessary to operate our Services, comply with legal obligations, protect our rights, prevent fraud or abuse, or provide functionality requested by users.

We may use service providers that perform functions on our behalf, such as hosting, infrastructure, communications, analytics, payment processing, and security. These providers may process information only as necessary to provide their services to us and subject to applicable contractual and legal requirements.

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, property, or safety of Uubex, our users, or others.

8. We Do Not Sell Personal Information

Uubex does not sell or rent personal information to third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their marketing or promotional purposes.

9. Access Tokens and Authentication Information

When you authorize a third-party integration, we may securely store access tokens, refresh tokens, or similar authentication credentials necessary to provide the requested integration.

We use these credentials only to provide authorized functionality. We do not intentionally disclose authentication credentials to unauthorized third parties.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements.

Information associated with third-party integrations may be deleted, anonymized, or rendered inaccessible when it is no longer reasonably necessary for the applicable service, subject to legal, security, backup, and technical requirements.

11. Disconnecting Third-Party Accounts

You may revoke Uubex's access to a connected third-party account through the applicable platform's account or security settings when that functionality is provided by the platform.

Revoking access prevents Uubex from making future API requests requiring that authorization, although information previously processed may be retained when necessary for legitimate business, security, or legal purposes.

12. Data Access and Deletion Requests

You may contact us to request access to, correction of, or deletion of personal information associated with your Uubex account, subject to applicable law and legitimate retention requirements.

To submit a privacy or data deletion request, contact us at info@uubex.com .

Please provide sufficient information for us to identify the applicable account or integration. We may need to verify your identity before processing certain requests.

13. Security of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission, storage system, or security measure can be guaranteed to be completely secure.

14. Third-Party Services

Our Services may contain links to or integrations with third-party websites, applications, and platforms. Uubex does not control the privacy practices of these third parties.

We encourage you to review the privacy policies and terms of any third-party service you use, including TikTok, Meta, and other platforms connected to our Services.

15. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, integrations, business practices, legal requirements, or other operational reasons.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Uubex
Website: uubex.net
Email: info@uubex.com